General inquiries FAQ's

What information do I need to provide when booking?

When booking legal services through our platform, you need to provide the following information: First, personal information is required, including your full name, contact details (phone number and email address), and, if necessary, your address. Second, you need to provide case details, such as a brief description of the legal matter, any relevant documents, and your preferred date and time for the appointment. Third, payment information is necessary, which includes your chosen payment method (credit/debit card, bank transfer, etc.) and the payment details for processing the fees. Additionally, you may provide optional information such as special requests or preferences and any additional information relevant to your case. Providing accurate and complete information helps ensure a smooth and efficient booking process, allowing our legal professionals to better understand and address your legal needs.

How are the fees for legal services determined?

The fees for legal services on our platform are determined based on several factors. Different legal services, such as consultations, document preparation, or representation, have varying levels of complexity and time requirements, which influence the fee structure. Legal Professionals with more experience and specialized expertise may charge higher fees due to their extensive knowledge and skills in specific areas of law. Additionally, more complex cases that require detailed analysis, additional resources, or extended time commitments will generally incur higher fees. The duration of the service also plays a role; services that take more time, such as ongoing representation or lengthy consultations, will be priced accordingly. Each advocate sets their own fees based on these factors, and clients are informed of the fees before confirming a booking. This ensures transparency and allows clients to make informed decisions when selecting legal services.

How do I communicate with my legal professional?

You can communicate with your barrister through our secure messaging system on the platform. Once you have engaged from our legal professional. you will have access to a dedicated communication channel where you can send messages and share documents directly with your barrister. This ensures that all your communications are confidential and securely stored. Additionally, you may also have the option to schedule video calls or phone consultations, depending on the services offered by your barrister. It is important to check the specific communication methods available with your barrister, as these may vary. Always use the platform's messaging system for any important updates or inquiries to ensure that all interactions are properly documented and secure.